In an Orion NPM alert scenario, you want an email when the problem occurs and another when it is fixed, with the alert remaining active while unfixed. What is the next step required to accomplish this?

• A. Add a Reset Condition like "Volume Space Used is less than 60%"
• B. Increase the trigger threshold to 95%
• C. Disable email notifications for fixed state
• D. Create a separate alert for the fixed state

Answer: (A)

In Orion NPM, alerts have a Trigger state and a Reset state, connected by a reset condition. To get an email when the problem starts and another when it’s resolved, you configure actions for both states and define a reset condition that signals the issue is back to normal. Setting a reset condition like “Volume Space Used is less than 60%” means the alert stays in the problem state while usage stays above that level. Once usage drops below 60%, the alert resets, and you can trigger an email stating the issue is fixed. This keeps the alert active during the unfixed period and ensures you receive a notification when it’s resolved.

Raising the trigger threshold higher would delay or prevent the initial alert. Disabling emails for the fixed state would remove the fix notification. Creating a separate alert for the fixed state is more complicated and less elegant than using a single alert with a reset notification.